Our Guiding Principles

1. STAFF DEVELOPMENT AND PRODUCTIVITY ENHANCEMENT

2. ENHANCEMENT OF QUALITY WATER PRODUCTION

3. ENHANCEMENT OF WATER SALES, BILLING AND COLLECTION

4. STAKEHOLDER ENGAGEMENT

5. ENTRENCHMENT OF RULE OF LAW IN ALL THE AFFAIRS OF THE CORPORATION

STAFF DEVELOPMENT AND PRODUCTIVITY ENHANCEMENT

STAFF DEVELOPMENT AND PRODUCTIVITY ENHANCEMENT

STAFF DEVELOPMENT AND PRODUCTIVITY ENHANCEMENT

Capacity development and re-orientation of existing staff

• Staff Motivation and Performance enhancement schemes

• Introduction of Better Condition of Service and Quality Work Life Schemes

• Elimination of unproductive, corrupt and lazy staff

• Attraction of exceptional talents and result oriented professionals

ENHANCEMENT OF QUALITY WATER PRODUCTION

ENHANCEMENT OF QUALITY WATER PRODUCTION

ENHANCEMENT OF QUALITY WATER PRODUCTION

 

• Enhancement of the Quantity of water Abstraction

• Ensure proper Water treatment processes for optimum Standard water quality

• Improving water transmission, distribution and supply
• Elimination of non-revenue water
• Continuous Maintenance of water production assets

ENHANCEMENT OF WATER SALES, BILLING AND COLLECTION

ENHANCEMENT OF WATER SALES, BILLING AND COLLECTION

ENHANCEMENT OF WATER SALES, BILLING AND COLLECTION

• Improve bill production, distribution and collection Efficiency
• Mass Metering of key customers, Water Treatment Plants and Reservoirs

• Elimination of illegal connections
• Reduction of Non-Revenue water
• Continuous Debt Recovery

STAKEHOLDER ENGAGEMENT

STAKEHOLDER ENGAGEMENT

STAKEHOLDER ENGAGEMENT

• Entrenchment of Excellent Customer Service

• Building a Stakeholder Coalition for Water Supply Sector (Zumuntan Ruwa)

• Identification, sensitization and mobilization of stakeholder resources, goodwill and expertise to support the WASH Sector

• Developing a robust communication strategy for stakeholder’s sensitization and relationship management

• Periodic Publication of scorecards, Reports and bulletins on the achievements and challenges of Water Supply value chain

ENTRENCHMENT OF RULE OF LAW IN ALL THE AFFAIRS OF THE CORPORATION

ENTRENCHMENT OF RULE OF LAW IN ALL THE AFFAIRS OF THE CORPORATION

ENTRENCHMENT OF RULE OF LAW IN ALL THE AFFAIRS OF THE CORPORATION

• Strict compliance with relevant laws, policies and conventions governing WASH Sector particularly the Water Supply and Sanitation Law and Policy.

• War Against Indiscipline and Corruption
• Transparency and Accountability
• Promotion of professionalism and work ethics

Institutionalization inceptives for good behavior and Sanction for malfeasance.